Please inspect your entire order to make sure you have received exactly what you ordered & the item(s) was not damaged during transit. If we have made an error regarding your order or you have received item(s) damaged, please notify us within 5 days.
If you are not satisfied with what you ordered, you can request a Return Merchandise Authorization (RMA) number by sending an email to firstname.lastname@example.org within 14 days of product arrival. Please indicate your order number in the subject line & the item you wish to return in the email.
- Items for sale in the SPECIAL DEALS section are final and CANNOT be returned.
- Shipping cost from and to Mars Gear are non-refundable.
- RMA number must be obtained for any returns. Returned packages with no RMA number will be discarded.
- Product must be in the original condition including all tags, stickers, UPC codes etc. intact as when we shipped them. You will be charged 30% restocking fee if items are not returned in 100% resalable condition or if returned past the 30-day time frame. Item(s) that are used/soiled, washed, with odor will NOT be refunded and will be discarded.
Want to exchange an item? Simply return your original item(s) with a RMA number, and place a new order. We will ship your new order promptly, reducing wait time for replacement items. Once we receive and process your return, we will issue a refund to the original form of payment.
Mars Gear will not be responsible for typographical, other errors or omissions regarding products specifications, prices or other information.